🚀 SoonCart Shipping Policy

At SoonCart.com, we believe fast and simple shipping should be the standard — not the exception. That’s why we’ve crafted a delivery experience that’s lightning-fast, affordable, and built around your needs.

🕒 Same-Day Shipping Promise

Place your order before 6 PM, and we’ll ship it the same day — guaranteed.
Orders after 7 PM are shipped the next business day.
We don’t like delays, and we know you don’t either.

🛵 Local Delivery (Tufanganj & Select Areas)

We offer local delivery for eligible zones within Tufanganj and nearby areas.

  • Minimum Order: RS- 599
  • Delivery Time: Within 4–10 hours (same day)
  • Courier Partners: Local Delivery boy our in-house delivery team

💸 Simple Shipping Fee

We keep it easy — no hidden charges.

  • Flat Rate: RS -20 only (on all standard deliveries)
  • Free Delivery: Occasionally available during promotions

📦 Order Tracking

Once your order is shipped, you’ll receive a tracking link via SMS or email.
You can also log in to your SoonCart account to view your order status at any time.

🛑 Important Notes

  • Please double-check your shipping address. Wrong addresses may lead to delivery failure or delays.
  • If you’re unavailable during delivery, our courier will contact you for a second attempt.
  • Damaged or missing items? Report within 24 hours with a photo — we’ll resolve it fast.

🤝 Our Commitment

We know delivery is a big part of your shopping experience. That’s why SoonCart is committed to:

✅ Same-day shipping
✅ Fast local delivery
✅ Transparent, low shipping costs
✅ Friendly customer support

Still have questions? Contact us anytime at support@sooncart.com or chat live on SoonCart.com.

🛒 Return & Refund Promise

Freshness Delivered. Satisfaction Guaranteed.

At SoonCart, we believe that grocery shopping should be stress-free — even when something goes wrong. That’s why we created the SoonCart Return & Refund Promise, designed with real people (and real food lovers) in mind.

✅ What We Cover

🥕 Fresh & Perishable Items

  • Not happy with the freshness?
    Snap a photo and send it our way within 24 hours of delivery.
  • We’ll refund, replace, or credit you — no hassle, no guilt.
  • Examples: spoiled produce, broken eggs, expired dairy, wrong items.

📦 Pantry & Packaged Goods

  • Changed your mind or got the wrong item?
  • If it’s unopened and within 2 days, we’ll take it back.
  • You’ll get a refund or store credit once it’s returned and inspected.

❌ What We Don’t Accept

  • Items returned without contacting us first.
  • Opened non-perishables (unless damaged or defective).
  • Returns requested after 2 days of delivery (except for quality issues reported promptly).

💬 How to Start a Return

Just contact us — no forms, no long waits:

Include:

  • Your Order ID
  • A brief description of the issue
  • A photo (for damaged or spoiled items)

We’ll reply within 24 hours (usually much sooner).

💸 Refund Options

  • Original payment method (credit/debit)
  • Instant store credit (your choice!)
  • Replacements sent out free of charge

❤️ Our Promise

At SoonCart, we shop like you do — we want what’s fresh, fast, and fair. If we mess up, we make it right. That’s a promise.