🚀 SoonCart Shipping Policy
At SoonCart.com, we believe fast and simple shipping should be the standard — not the exception. That’s why we’ve crafted a delivery experience that’s lightning-fast, affordable, and built around your needs.
🕒 Same-Day Shipping Promise
Place your order before 6 PM, and we’ll ship it the same day — guaranteed.
Orders after 7 PM are shipped the next business day.
We don’t like delays, and we know you don’t either.
🛵 Local Delivery (Tufanganj & Select Areas)
We offer local delivery for eligible zones within Tufanganj and nearby areas.
- Minimum Order: RS- 599
- Delivery Time: Within 4–10 hours (same day)
- Courier Partners: Local Delivery boy our in-house delivery team
💸 Simple Shipping Fee
We keep it easy — no hidden charges.
- Flat Rate: RS -20 only (on all standard deliveries)
- Free Delivery: Occasionally available during promotions
📦 Order Tracking
Once your order is shipped, you’ll receive a tracking link via SMS or email.
You can also log in to your SoonCart account to view your order status at any time.
🛑 Important Notes
- Please double-check your shipping address. Wrong addresses may lead to delivery failure or delays.
- If you’re unavailable during delivery, our courier will contact you for a second attempt.
- Damaged or missing items? Report within 24 hours with a photo — we’ll resolve it fast.
🤝 Our Commitment
We know delivery is a big part of your shopping experience. That’s why SoonCart is committed to:
✅ Same-day shipping
✅ Fast local delivery
✅ Transparent, low shipping costs
✅ Friendly customer support
Still have questions? Contact us anytime at support@sooncart.com or chat live on SoonCart.com.
🛒 Return & Refund Promise
Freshness Delivered. Satisfaction Guaranteed.
At SoonCart, we believe that grocery shopping should be stress-free — even when something goes wrong. That’s why we created the SoonCart Return & Refund Promise, designed with real people (and real food lovers) in mind.
✅ What We Cover
🥕 Fresh & Perishable Items
- Not happy with the freshness?
Snap a photo and send it our way within 24 hours of delivery. - We’ll refund, replace, or credit you — no hassle, no guilt.
- Examples: spoiled produce, broken eggs, expired dairy, wrong items.
📦 Pantry & Packaged Goods
- Changed your mind or got the wrong item?
- If it’s unopened and within 2 days, we’ll take it back.
- You’ll get a refund or store credit once it’s returned and inspected.
❌ What We Don’t Accept
- Items returned without contacting us first.
- Opened non-perishables (unless damaged or defective).
- Returns requested after 2 days of delivery (except for quality issues reported promptly).
💬 How to Start a Return
Just contact us — no forms, no long waits:
- 📧 support@sooncart.com /call +917478323243
- Or use our Contact Page
Include:
- Your Order ID
- A brief description of the issue
- A photo (for damaged or spoiled items)
We’ll reply within 24 hours (usually much sooner).
💸 Refund Options
- Original payment method (credit/debit)
- Instant store credit (your choice!)
- Replacements sent out free of charge
❤️ Our Promise
At SoonCart, we shop like you do — we want what’s fresh, fast, and fair. If we mess up, we make it right. That’s a promise.